Standardizing processes and recipes also assures guest satisfaction through consistent food and service.  Return guests are generated when customers have a positive and consistent experience in the restaurant, including food and service, over and over again.  Servers are expected to give the same sequence of service every single visit, and when the guest orders their favorite dish, say Chicken Marsala, they expect it to be the same every time.  However, if the Chicken Marsala recipe is not documented, memorized and available for the cooks, how can the kitchen expect to make the same dish the customer had their previous visit?  As simple and detrimental as documenting recipes is, it’s amazing how many restaurants one will find that don’t do such.  As a result food is inconsistent, as well as the customer base.

To Repeat

Standardizing processes and recipes also assures guest satisfaction through consistent food and service.  Return guests are generated when customers have a positive and consistent experience in the restaurant, including food and service, over and over again.  Servers are expected to give the same sequence of service every single visit, and when the guest orders their favorite dish, say Chicken Marsala, they expect it to be the same every time.  However, if the Chicken Marsala recipe is not documented, memorized and available for the cooks, how can the kitchen expect to make the same dish the customer had their previous visit?  As simple and detrimental as documenting recipes is, it’s amazing how many restaurants one will find that don’t do such.  As a result food is inconsistent, as well as the customer base.

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